Incentives to improve activities and operation of the Institute for State Control of Veterinary Biologicals and Medicines 

The Institue has been implementing a quality management system for all key processes falling into the Institute scope of responsibilities with the aim to ensure continuous improvement of the activities covered by the Institute.

In order to reach the objectives established in frame of the quality policy with respect to the stakeholders as well as Institute partners, as summarised below, the Institute calls upon the stakeholders in the area of veterinary medicinal products, veterinary non-medicinal products and veterinary technical devices (manufacturers, authorisation holders, distributors, pharmacies, veterinarians, animal owners) as well upon the Institute partners to keep the Institute informed on any cases they experienced  unfair, insuficiently professional and/or too demanding (providing unnecessary adminiistrative burden) activities of the institute staff and/or on cases where the institute staff acted in contrary with the approved quality policy of the Institute. .

Any communication form can be used for this purpose – e.g. letter, telefax message, e-mail.  Institute kindly reccomends to use the standard form eleborated by the Institute in order to make sure that the level of information is provided in a standard way.

The form contains a number of fields which are NOT COMPULSORY. the institute will record and evaluate all information received.

In order to adopt appropriate corrective measures, it is always preferable to identify the originator of the complaint. Nevertheless, the Institute will pay the same level of atention to the anonymous information as to the information containing identification of the originator of the onformation. 

In case of anonymous information, the Institute may not be able - with respect to the reduced scope of the information provided - to ensure the apporpiate level of investigation of the issue concerned and adoption of relevant corrective measures in all cases.

Submission of the information can be made for example by:

• mail - to the institute address
• e-mail - to the address  This e-mail address is being protected from spambots. You need JavaScript enabled to view it Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript
• telefax - number  +420-541 210 026
• in person - at the Institute registry office.

The aim of the Instiitue is to have a fair, helpful and open stance to the stakeholders and to the Institute partners. By means of the systematic and transparent implementation of the regulatory activities which are based on sound scientific and effective administrative principles in accordance with the requirements laid donw in the Community, including wider context of the Community agreements   and initiatives (e.g. MRA, VICH), the Institute facilitates acces to the market in the EU and in the other fregions for the domextic stakeholders and creates standard conditions for placing of the products on the market for the other stakeholders.

To achieve these objectives, the aim of the Institute is to:

• work in a transparent way,
• be in contact with the stakeholders and with the institute parhters,
• survey opinions of the stakeholders and of the institute parnters,
• monitor the trends and developments in advance, 
• provide the stakeholders and Institute partners easy to understand information (with respect to the content and language) ,
• ensure good access to any regulatory information to the stakeholders and to the Institute parnters while saving for the stakeholders and parnters interests (e.g. confidentiallity),
• collect and evaluate complaints and incentives for the institute work and adopt aprropriate corrective measures.